PENNYMAC

James A. 

on Birdeye

5 years ago

Fast and friendly service 

VISHAL S. 

on Birdeye

5 years ago

Mariely made the process painless and stress free. She did a fantastic job communicating any issues that arose and was quick to reply to any concerns I had 

Stephanie K. 

on Birdeye

5 years ago

Quick responses to all my questions. We changed our loan type right in the middle of the process because we had a problem arise and everyone was very helpful and understanding and quick to get things changed over for us. We had an excellent experience working with Pennymac and I would absolutely recommend them! 

Kimberly Small C. 

on Birdeye

5 years ago

Initially speaking with a penny Mac representative, the necessity for scheduling and meeting with a title company was not mentioned. Once the title company was involved, the poor, almost absent, communication between penny Mac, the title company, and the notaries was obvious. Ultimately leading to over a week delay in closing and causing headache because our loan documents were lost and then found to be shipped to the wrong location. Jasmine Elliot was amazing in her support and understanding. 

Fabio R. 

on Birdeye

5 years ago

. 

Daniel W. 

on Birdeye

5 years ago

There were a few very slow communications early on. Ashley did a great job for us and we know that the Corona Virus has been a big issue for everyone. So that's why you have scored a 9 out of 10. Thanks, Dan, a satisfied customer 

Jackie W. 

on Birdeye

5 years ago

Very pleased with the PennyMac Team!! 

TRAVIS C. 

on Birdeye

5 years ago

Very bad communication for closing. We set up (5) different dates to close and the notary did not receive the paper work to close so they canceled the day of closing each time. 

BRIAN J. 

on Birdeye

5 years ago

Everything went well, no problems.