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2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I AM PLEASED BECAUSE DURING A VERY CHALLENGING TIME EVERYONE WAS DOING THEIR BEST AND WORKING LONG HOURS TO HELP PEOPLE WITH THEIR LOANS. SPECIAL THANKS TO SAVIZ HATAM WHO WAS VERY RESPONSIVE TO MY CONCERNS, TERESA HENRY WHO WORKED INTO THE NIGHT TO PUSH MY LOAN THROUGH AND GET IT CLOSED, AND ROBERT GILLESPIE WHO HELPED MAKE IT HAPPEN. THANKS TO ALL.
Rachel was always very polite and accommodating. She answered all our questions and followed through on everything we asked about, especially with the closing. Our refi process was relatively painless because of Rachel's hard work!
The process was very seamless and was able to close on time
Ok
Jacob and the team worked hard to get the loan done on time. But due to some issues within in some departments it was delayed. Jacob stayed in contact thru the process and returned my calls in a timely manner.
Communication, communication, communication...I would not hear anything for weeks, the portal was not updated with the status, emails and phone calls went unanswered.
The online lender experience was not worth it. The start of the loan process went well. At that time I was able to contact the loan officer with any questions. Everything changed once the loan went into processing. It was almost impossible to contact anyone on the MAC team. Underwriting waited until the week before close to ask for a higher down payment amount. The change in down payment & points means I was unable to properly shop for loans since the terms changed too far into the process.
Great communication from everyone and fairly easy throughout the entire process...
Rachel Harris caused our loan to erroneously be cancelled and failed to give us the courtesy of a call informing us. She was totally incompetent. Blen Alemu was, by and large, unresponsive to us when we needed critical information on our VA loan. I was very disappointed. There is no reason or excuse as to why Penny Mac took five (5) months to process this loan. We have been long time clients with 2 mortgages with Penny Mac. We are very dissatisfied with Penny Mac's efforts.
PENNYMAC has a 4.4 star rating with 6,782 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.