This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
We had a very great experience with PennyMac. Very clear communication and very timely and friendly folks. I would recommend for anyone who is in need of a loan or is refinancing their house.
Everything was done professionally, on time, and throughout the process, the team was very responsive. Well done.
The process was easy. The loan officer took the time to explain step by step what was going to take place and why. The signing of the document was quick and easy.
I was so impressed with Mariely from the first phone call she made to me. She definitely gives PennyMac a good name ; ) From the first time I heard her voice I remembered her name. It's not often that someone can impress you with their phone manners. What she said "she would do, she did! " excellent follow through. Happy Customer!
Any communication at all would have been great. The process was not smooth and my rate lock expired with zero communication. I was told management would have to look at extending it. To make this worse I was a Penny Mac customer prior to refinancing. The only person to help was the VP of the customer service, she was very nice but it should never have needed her involvement. My loan was supposed to close on the 21st. My closing was cancelled and no one told me! AWFUL!!!
Timely, efficient, and accurate.
Great rates and great communication.
Blen saved the day many time. Thank you
Exceptional service, amazing pricing, great communication and quick closing. Tiffany Lewis did an outstanding job. Thank you, all!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.