This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing.
Jacob was really awesome and personable. Always called back if I left a message and explained everything well. Super Awesome Dude.
Easy process, stress free.
Great experience.
We could not have asked for an easier company to work for our home loan. The closing did not take place as first planned but was not the fault of anyone. We were in a different state than the house we were buying and due to a couple episodes of health issues, we had to remain where we were. This is our second time applying for a home loan with PennyMac, and we will look at them again, when we need another home mortgage. The team that worked with us never asked for duplicate information.
The process was very simple and fast, we closed sooner than expected!
I had to submit the same documents twice and did not receive immediate responses to my inquiries. Also, I had to call to ask about the status of my closing. It wasn't explained to me in advance. I also feel the explanations I got were not enough.
Once I opened escrow and was moving forward with the loan the entire processor was terrible. A Loan Processor is assigned to you BUT you cannot call them directly. You call the Penny Mac team and a different Processor would answer. I understand with the Pandemic they are all working remotely but every time I called I had to start off and explain where my loan was at. I would of pulled out and found another Lender but was I was too far in the process. I DO NOT reccomend Penny Mac.
The process was very seamless and was able to close on time
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.