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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Jacob was really awesome and personable. Always called back if I left a message and explained everything well. Super Awesome Dude.
Easy process, stress free.
Great experience.
We could not have asked for an easier company to work for our home loan. The closing did not take place as first planned but was not the fault of anyone. We were in a different state than the house we were buying and due to a couple episodes of health issues, we had to remain where we were. This is our second time applying for a home loan with PennyMac, and we will look at them again, when we need another home mortgage. The team that worked with us never asked for duplicate information.
The process was very simple and fast, we closed sooner than expected!
I had to submit the same documents twice and did not receive immediate responses to my inquiries. Also, I had to call to ask about the status of my closing. It wasn't explained to me in advance. I also feel the explanations I got were not enough.
Once I opened escrow and was moving forward with the loan the entire processor was terrible. A Loan Processor is assigned to you BUT you cannot call them directly. You call the Penny Mac team and a different Processor would answer. I understand with the Pandemic they are all working remotely but every time I called I had to start off and explain where my loan was at. I would of pulled out and found another Lender but was I was too far in the process. I DO NOT reccomend Penny Mac.
The process was very seamless and was able to close on time
I was kept informed about my loan process and never had to worry about anything. The closing was a great experience with no problems. All our questions were answered.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.