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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and easy. The nest part is only asking for documents once instead of every week what the first company I was refinancing had done. All my questions were answered and they also took the time to explain the things I didn't understand. Overall great and painless.
Would have been nice to receive periodic updates about where we were in the loan process. At times I wasn’t sure where we were or if the loan was going through.
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My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing.
Easy process, stress free.
I had to submit the same documents twice and did not receive immediate responses to my inquiries. Also, I had to call to ask about the status of my closing. It wasn't explained to me in advance. I also feel the explanations I got were not enough.
Once I opened escrow and was moving forward with the loan the entire processor was terrible. A Loan Processor is assigned to you BUT you cannot call them directly. You call the Penny Mac team and a different Processor would answer. I understand with the Pandemic they are all working remotely but every time I called I had to start off and explain where my loan was at. I would of pulled out and found another Lender but was I was too far in the process. I DO NOT reccomend Penny Mac.
I was kept informed about my loan process and never had to worry about anything. The closing was a great experience with no problems. All our questions were answered.
Great service and closing was convienant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.