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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The Covid complicated things.
I suppose COVID-19 was the hold up, however it took 3 months, and I had friends start and close during my wait with Pennymac processing.
Great service..
The process was smooth and communication throughout the process helped keep me afloat of what was happening.
Bailey Greene was awesome from initiating the loan process to planning the right time to pull credit scores. Very knowledgeable and very responsive to emails and voice messages. Unfortunately after Bailey, the process went South. The initial preliminary closing disclosures were incorrect, the loan stalled after choosing updated quotes from rate desk, and we were forced to push back one day.Literally at closing table, V needed one more bank statement, withdrawal and deposit info before closing.
Very smooth and easy process to complete my refinance with Penny Mac. Mariely was very responsive and great to work with.
Blen was amazing - contacting me even on a Sunday afternoon! The only issues we had were that my spouse’s name was missed on the closing documents (but again Blen to the rescue!) and the title company was a bit difficult to find since they used a Regus office setting and we were not given a direct phone contact to the title company but rather the phone number for the Regus office suite. It all worked out but it was a bit uncertain.
This process was one of the worst I’ve experienced. There were times when I received no reply to questions or was told that my closing was 5 different dates. Eventually I was handed to 3 different people and the closing paperwork was inaccurate at least 3 times. The lack of communication over the course of a whole month was ridiculous and had I not been in the process for so long all ready I would have went with another lender.
I received 3 requests for the same complex info. The whole process took too long. However it was finally completed to my satisfaction.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.