This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There are way too many people involved and no one goes over what their exact role is. The initial person Christina was great, after that Ada was horrible to work with. We tried to communicate with her but she only did a weekly check in/call, each week. At closing, the initial notary canceled last minute and no one even called to tell us it needed rescheduled or they couldn’t come. Then Ada called the next day and was mad we didn’t call her but we were never informed to. NO communication!
Easy process all via phone and email. Closing was quick and done in my own home.
Process started off very good. Procedures were outlined and communication was great. So closing was scheduled and notary arrived at my residence and we were ready to go but realized changes needed to be made to the paperwork because of my request to minimize closing cost. It was a late change, so I understand that disconnect. After that appointment, trying to reschedule an appointment was somewhat difficult. Email responses were requested but never received. 5th try we finally got it done.
The quick process and great refinanced loan rate locked in for only having a loan for a year!
Better communication about what was delaying the timeline, actually responding to email inquiries, actually finding out and responding to what was causing delays, don’t feel I should have to pay extra for an appraisal that was delayed and ultimately caused the delay in closing. The only person who actually responded and did what he promised was Edvarado Zaragoza. I would rate him top notch. The rest of the process was awful and should have been a simple refi.
Please call for explanation.
.
Our rep, Rachel, and the PennyMac team served us well. While the Refinancing process is lengthy (3 months from start to finish) we had no snags, lots of communication, and clear steps along the way. Lots of documents needed; lots of signings ( stay on top of it) but PennyMac team will send reminder emails if need be. Whew! We did it. Thx PennyMac
It closed on time. Everyone seemed to be right on top of everything. We were very happy with the service. Sincerely, Randy P.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.