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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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This was by far the easiest and most convenient process for refinancing we have experienced. The entire team was professional and the customer service was the best. Thank you Penny Mac for your professionalism and your willingness go the extra mile for your customers.
Time it took from providing documents to closing seemed too long for simple IRRL? Service that did closing missed appointment and we had to move it to afternoon of same day. They blamed delay on getting documents late and printer issues. Other than those two issues process was smooth.
Everyone was polite, professional, and communicative, which is all one can expect of quality customer service!
Jason was informative and straight forward. He kept me apprised of the whole process and was excellent to work with.
I expected a lower mortgage interest rate. My first name was spelt incorrectly on nearly all the closing documents. I expected a shorter closing time.
It was honestly the worse experience we have ever had. When things got really bad we had to call honestly every few hours and spoke to a different person each time. We had to start from the beginning. We asked numerous times to have our loan officer and processor to call us directly. They never did. I wouldn't recommend this company to anyone.
From start to closing it took about a month longer then I expected. The communication during that month was lacking. I believe it was sent for final aporoval amd it took a very long time.
I do not appreciate being forced to post something on social media so I’ll not give any review.
Great lending company to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.