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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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All I can say is that it went smoother than I expected it to go.
The closing costs were not honestly presented. I do not believe I can make this up in three years. I never could communicate with Mohammed when I wanted. You have also sent me seven copies of the same paperwork.
There were questions on an area of my loan application. I made several attempts to provide updated information via phone and email, receiving little support. It made for a stressful loan experience.
Rachel returning my phone calls, especially when we didn’t sign on the dates that I given.
Easy, fast. Great service.
Very poor organization and communication. Repairs requested by your appraisal team were completely unneccessary.
Blen and the PennyMac was excellent to work with
Communication was beyond lacking. Our closing was pushed out and barely completed. Our seller wasn’t paid in a timely manner. Every time we called someone to ask questions, we didn’t get an answer. Cammorah Washington was unavailable lost of the time. When she said she would call, she didn’t. We kept getting tossed around from department to department. My husband, our realtor, and I were on the phone and e mailing multiple times per day trying to find out who, what, why and where for this loan.
The loan was a very difficult one to close. We had no issue with Ms. Washington; however, It was difficult getting things done utilizing a middle man. Ms. Washington was very nice and helpful and we appreciate her helping make this thing happen. This process was definitely not the best from the many we have purchased. If we had someone directly we could communicate with during the process that was in charge, it would have been a lot better. The closing date was changed on multiple occasions
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.