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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Communication
N/A
This was by far the easiest and most convenient process for refinancing we have experienced. The entire team was professional and the customer service was the best. Thank you Penny Mac for your professionalism and your willingness go the extra mile for your customers.
Time it took from providing documents to closing seemed too long for simple IRRL? Service that did closing missed appointment and we had to move it to afternoon of same day. They blamed delay on getting documents late and printer issues. Other than those two issues process was smooth.
Everyone was polite, professional, and communicative, which is all one can expect of quality customer service!
Jason was informative and straight forward. He kept me apprised of the whole process and was excellent to work with.
I expected a lower mortgage interest rate. My first name was spelt incorrectly on nearly all the closing documents. I expected a shorter closing time.
It was honestly the worse experience we have ever had. When things got really bad we had to call honestly every few hours and spoke to a different person each time. We had to start from the beginning. We asked numerous times to have our loan officer and processor to call us directly. They never did. I wouldn't recommend this company to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.