PENNYMAC

Roger B. 

on Birdeye

6 years ago

We were asked the same questions over and over. Every time we called we spoke to someone else. there were weeks at a time no one contacted us so we had to check on the status. we were never given the appraisal we paid for. We did get a good rate and the loan went through but we feel the communication was lacking. 

CAROLINA L. 

on Birdeye

6 years ago

Communication 

Terry S. 

on Birdeye

6 years ago

This was by far the easiest and most convenient process for refinancing we have experienced. The entire team was professional and the customer service was the best. Thank you Penny Mac for your professionalism and your willingness go the extra mile for your customers. 

Grant H. 

on Birdeye

6 years ago

Time it took from providing documents to closing seemed too long for simple IRRL? Service that did closing missed appointment and we had to move it to afternoon of same day. They blamed delay on getting documents late and printer issues. Other than those two issues process was smooth. 

ERIC P. 

on Birdeye

6 years ago

Everyone was polite, professional, and communicative, which is all one can expect of quality customer service! 

MICHAEL H. 

on Birdeye

6 years ago

Jason was informative and straight forward. He kept me apprised of the whole process and was excellent to work with. 

RONNIE M. 

on Birdeye

6 years ago

I expected a lower mortgage interest rate. My first name was spelt incorrectly on nearly all the closing documents. I expected a shorter closing time. 

NICOLE R. 

on Birdeye

6 years ago

I thought refinancing would be a complete nightmare - it wasn’t! 

Mark H. 

on Birdeye

6 years ago

From start to closing it took about a month longer then I expected. The communication during that month was lacking. I believe it was sent for final aporoval amd it took a very long time.