PENNYMAC

BRYCE BENJAMIN P. 

on Birdeye

6 years ago

Keeping in constant communication by the staff at Penny Mac. Any question we had, we could call or email and we got an answer straight away. This was a very pleasant experience! 

Daniel A. 

on Birdeye

6 years ago

My closing documents were inaccurate several times. My final closing document that I received was different from the one presented to me at the closing table as well. 

Roger B. 

on Birdeye

6 years ago

We were asked the same questions over and over. Every time we called we spoke to someone else. there were weeks at a time no one contacted us so we had to check on the status. we were never given the appraisal we paid for. We did get a good rate and the loan went through but we feel the communication was lacking. 

VANESA V. 

on Birdeye

6 years ago

For the most part the process was quick and easy. There were some hiccups that could have gone smoother but overall good experience. 

CAROLINA L. 

on Birdeye

6 years ago

Communication 

ANDREW B. 

on Birdeye

6 years ago

N/A 

Terry S. 

on Birdeye

6 years ago

This was by far the easiest and most convenient process for refinancing we have experienced. The entire team was professional and the customer service was the best. Thank you Penny Mac for your professionalism and your willingness go the extra mile for your customers. 

Grant H. 

on Birdeye

6 years ago

Time it took from providing documents to closing seemed too long for simple IRRL? Service that did closing missed appointment and we had to move it to afternoon of same day. They blamed delay on getting documents late and printer issues. Other than those two issues process was smooth. 

ERIC P. 

on Birdeye

6 years ago

Everyone was polite, professional, and communicative, which is all one can expect of quality customer service!