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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Very good experience. Professionally handled and well communicated. No surprises.
I do not appreciate being forced to post something on social media so I’ll not give any review.
great experience friendly people good communication
Professional and thorough service
Communication in a more consistent manner.
Excellent customer service, very easy process from start to finish. I highly recommend PennyMac for all your mortgage needs.
Overall, it was a good experience with a positive outcome. The process was a bit more sluggish than expected (likely due to the pandemic).
This was a straight forward, no cash out refinance of an existing long term customer with excellent credit, income and loan to value. What should have taken 30 days or less took close to 60. Documents were requested more than once and sporadically throughout the process. Contact people changed throughout the loan process. Overall it was a very inefficient process that took so long that rates went down in the interim and I was never offered the lower rate.
The process was fast and easy. Great customer service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.