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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great lending company to work with!
Communication in a more consistent manner.
Excellent customer service, very easy process from start to finish. I highly recommend PennyMac for all your mortgage needs.
Overall, it was a good experience with a positive outcome. The process was a bit more sluggish than expected (likely due to the pandemic).
This was a straight forward, no cash out refinance of an existing long term customer with excellent credit, income and loan to value. What should have taken 30 days or less took close to 60. Documents were requested more than once and sporadically throughout the process. Contact people changed throughout the loan process. Overall it was a very inefficient process that took so long that rates went down in the interim and I was never offered the lower rate.
n/A
Quick and easy refinancing experience!
Easier way to communicate. I know we are in a unique situation with COVID and working from home but it was hard to get a hold of processor on my time. I could only seem to talk every other day or so when they would call. It would have been nice to be able to call when I had questions and have someone answer at that time that could help me.
From Start to Finish could not have been better. Awesome job guys!!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.