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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The cash required at closing was a lot higher than I expected, and I was unable to get an answer to the question (via email) about why that was the case.
From start to end the whole team was great and responsive with our questions and concerns.
Smooth process from start to finish.
Xavier Johnson kept on checking the status of my loan and found that it was delayed due to some minor detail. He took it upon himself to get this loan completed. Albert Tigranyan was instrumental in getting me an excellent mortgage rate. Both these young men were knowledgeable and caring. They are assets to your company.
I sent an email out last week to Ruben Luna he never wrote me back. There were a lot of times that I had to keep asking and writing emails but no one would right me back. I just think the Communication was wasn’t the best. I was going to try to do my loan with Navy FCU but they had a longer wait time.
Be more prompt. Call and explain things to people. Keep people up on what’s going on. This was an OK experience not a good one. They lagged and didn’t inform me during the lag time of what was going on keeping me in limbo. I did not appreciate this. They also swore that they couldn’t lower my interest-rate anymore because it was a VA loan but the interest rate had dropped 0% and I would’ve like that looked into. For interactions!
Great experience, could have gone faster. Some of the document requirements were not made immediately clear. Overall good.
very easy to do almost everything on line
I appreciate how seamless refinancing our home was. The PennyMac team of professionals were all very informative especially Sharon Sidhu who went above and beyond to keep us informed and on schedule. Thank you again for a pleasant experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.