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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
very quick smooth process
Good Lender to work with
Thanks sir all your hard work
Aida Garcia was very helpful in the process of my closing and I really appreciate her customer service that k you so much again
Sharon was great. Always accessible and finished out the loan process with no issues.
We refi'ed-Pennymac was my lender already so it should be super quick & easy - NOT - it took 7 weeks to close on a refi AND my loan disbursement was DELAYED and nobody told me there were issues! My title was not put through the title co I chose until it was late - emails if returned were not for 2 & 3 days after I emailed - calls not returned for days - never heard back for last 2 weeks from my assigned person, never had answers on questions or ETA - terrible service- no Pennymac Promise here!
The loan refi process kept me informed as needed and as time passed by. I knew what was expected and where the process was at any given moment.
I literally was able to finally close and sign papers on the 4th scheduled close. The 1st 3 times paperwork was wrong. And actually the paperwork corrections needed made between the 1st and 2nd attempt to close were never made at all. On the 3rd attempt to close Tomeka calls me 20 minutes before close to ask how it went. Tomeka is very UNPROFESSIONAL and disorganized. It took almost 4 months instead of the 30-45 days I was told. The problems started before the virus lock down. So no excuse there
Ari'ele Smith had to ask me several times to go over/sign paperwork. I did not get to it right away because I work 14hour shifts, and sometimes several days in a row. Even though she had to ask me several times, she was polite, considerate of my busy schedule, and provided me with the necessary links to read and sign the needed paperwork. I really appreciate Ari'ele's patience with me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.