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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Everything went smoothly
It has been a great experience working alongside great professionals. thank you!
Friendly, accurate, professional all of the team that I worked with especially under the circumstances of working from home, everything went very smooth, would advise anyone to use them.
The closing process was average. We had questions that were not completely answered by the loan processor. We had requested some copies of official loan documents prior to signing but did not receive them. This caused a delay on signing day. And lastly, we had questions and concerns regarding the title company, but they are still left unanswered until today even a week after closing and after repeated calls to PennyMac and emails. We have not received a return call from Ms. Blen.
Process was fairly easy. Kristen was quite responsive until crunch time and then it seemed she was overwhelmed and stopped answering questions in a timely manner. Overall not bad, but there were some issues that could have been avoided and caused significant delays in closing.
very smooth process
My loan takes more than 6 months. Every “follow up”/reply takes a week. Nothing clearly. And I submitted documents several times to several emails and persons and also online page. You should update and make everything smooth on an online platform to share everything easily.
Lack of communication with the loan officer. Unable to get in contact loan officer. Never had correct information to relay to us during the process. Wrong information on closing paperwork. Zero confidence the loan was going to be completed correctly.
I received 4 different closing documents; each were declared correct and final at the time given. This lead to a last minute adjustment before closing with the notary. A couple of incorrect items on the document were loan amount and closing cost. This process was more stressful than my initial purchase closing process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.