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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very poor communication, very slow responses, I didn't understand alot of the process due to have to wait 24 to 48hrs for a response. I addressed my concerns before and no one from management cared enough to contact me
The whole process was excellent! Blen was professional, knowledgeable, and very personable. Everything went so smoothly, all questions were promptly addressed, and I was kept in the loop throughout. I would highly recommend PennyMac to anyone considering refinancing.
Elizabeth Estrada was absolutely amazing! She checked in with me on a regular basis and communicated very well. I had an amazing refinance experience!
I emailed Gwendolyn multiple times regarding questions on the documents that were pending. She didn't reply to my emails (only 1 time) all the other times I ended up calling PennyMac myself and I had to go out of my way and contact my Homeowners Insurance to obtain the Declaration page with the correct amount to finalize my closing. The 1 and only time I ever spoke to Gwendolyn she was a bit rude, sarcastic and seemed as if she was annoyed when answering my questions.
My loan takes more than 6 months. Every “follow up”/reply takes a week. Nothing clearly. And I submitted documents several times to several emails and persons and also online page. You should update and make everything smooth on an online platform to share everything easily.
I received 4 different closing documents; each were declared correct and final at the time given. This lead to a last minute adjustment before closing with the notary. A couple of incorrect items on the document were loan amount and closing cost. This process was more stressful than my initial purchase closing process.
Appraisal came out twice, my fees keep going up every week closing cost doubled at signing. Mortgage insurance went from 4 years to 15 years.
Charles was great. It’s the rest of the people I had trouble with. Seems like a talked to 20+ people during the course of the process. Feel like I was explaining the same thing over and over. At one point I had just figured the wasn’t going to go through and was ready to give up. Ultimately it did close, but it was very frustrating.
Very thorough and helpful. Jesse was great and timely.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.