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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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My loan takes more than 6 months. Every “follow up”/reply takes a week. Nothing clearly. And I submitted documents several times to several emails and persons and also online page. You should update and make everything smooth on an online platform to share everything easily.
Lack of communication with the loan officer. Unable to get in contact loan officer. Never had correct information to relay to us during the process. Wrong information on closing paperwork. Zero confidence the loan was going to be completed correctly.
The amount of time it took to get back to me after asking a question. It seemed responses were only sent on a Saturday or Sunday. The rate dropped considerably during the 2 month plus time it took to close this. The previous loan through you all only took a little over a month. Squabbling over $32 on an account that you all wanted paid off was ridiculous. The original amount of the card was just over $200 and the full payment wasn't received though it was paid off. Having to wait until th
Accurate information from Vonnie, she was off by $5000 in our out pocket cash to close the loan. I asked her multiple times and multiple times she gave me the wrong information. Even when I received the closing documents I asked her the remaining out of pocket cash and she was off by $5000. It wasn't until we closed escrow that we were surprised by the money I had to wire. I even asked to talk to her supervisor to try to get some help and he was even worse than Vonnie. Incompetent and rude
I received 4 different closing documents; each were declared correct and final at the time given. This lead to a last minute adjustment before closing with the notary. A couple of incorrect items on the document were loan amount and closing cost. This process was more stressful than my initial purchase closing process.
Really helpful with the Covid 19 shut down. Drive by appraisal and the notary wore a mask and we sat under the shade of an umbrella..We wore masks and gloves too. Really appreciated that consideration since both my husband and I are high risk seniors with health problems. Thank you so much for your help and consideration.
Very thorough and helpful. Jesse was great and timely.
Marques Lusk and all those on the Penny Mac Team were great to work with. Professional,helpful, knowledgeable,caring,understanding and compassionate to our needs,requests and questions. They made everything very clear and transparent. I highly recommend Penny Mac for anyone doing a mortgage or a refinance.
Thanks sir all your hard work
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.