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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The loan refi process kept me informed as needed and as time passed by. I knew what was expected and where the process was at any given moment.
I literally was able to finally close and sign papers on the 4th scheduled close. The 1st 3 times paperwork was wrong. And actually the paperwork corrections needed made between the 1st and 2nd attempt to close were never made at all. On the 3rd attempt to close Tomeka calls me 20 minutes before close to ask how it went. Tomeka is very UNPROFESSIONAL and disorganized. It took almost 4 months instead of the 30-45 days I was told. The problems started before the virus lock down. So no excuse there
emails and phone calls help it was not bothersome
Considering the overwhelming number of people refinancing at this time our process was fast, friendly, and efficient.
The biggest I had with the whole process was when I would return calls I want able to talk with Ashley directly. I am on a lot of calls during the day for work, so I would often have to return her calls. When I would, I would always end up having to discuss my account with whoever took the call. That made it so I would have to rehash the issues 5x with 5 different people. I would have preferred having one person who I talk with each time so I didn’t need to repeat issues each time I called.
Ari'ele Smith had to ask me several times to go over/sign paperwork. I did not get to it right away because I work 14hour shifts, and sometimes several days in a row. Even though she had to ask me several times, she was polite, considerate of my busy schedule, and provided me with the necessary links to read and sign the needed paperwork. I really appreciate Ari'ele's patience with me.
Just refinanced my VA loan and reduced my interest rate. Process was simple and straightforward. Now I will enjoy saving more money.
The whole process is very easy with PennyMac. Due to the coronavirus it took longer than expected but still very pleased with the customer service this company provides.
Good work!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.