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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Jacob was excellent
We just refinanced our home and the process was painless. E-signing documents was a breeze and most of the work was done by PennyMac associates. Highly recommend.
The process was extremely fast and everyone I talked to at Penny Mac was courteous and professional.
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I would prefer one person assigned to my account. I know Rachel was my contact but when I called I kept getting different people. They kept saying they could help me but I wanted to talk to one person. She did get me the answers I needed but the process was phone tag crazy. It took much longer than I expected especially when my mortgage with PennyMac and I was doing a cash out refinance with you.
Everyone that I had contact with were excellent with me
great job guys.
Mariley was very nice when I spoke with her, however most communication was initiated by me. And maybe that’s the way it should be because I was the one pursuing the refinance. Also the fact that there are many people taking advantage the low interest rates could have also impacted her availability to reach out and initiate contact with me. Overall the experience was pretty easy and again Mariley was very nice and patient when we spoke.
Communication was key to making the loan process worry free. All of our questions were answered promptly. All PennyMac associates were great to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.