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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear communication, clear expectation, patience with me (as I am new to many of the concepts and sometimes have to have things explained to me in more than one way and more than one time). Projecting a supportive vibe and making me feel comfortable (I suspect that for most of us, legal documents, and signing papers is scary).
I was given all the information and my questions were all answered within a good timeframe
We had contacted Pennymac multiple times and verified about sellers assist and were told that the closing agent would deal with that and it would not be on the closing doc. Day of closing we finally got an answer that the full sellers assist was not accepted so we lost out on sellers assist that we could have negotiated in a different manner. Prompt response was not received and there were issues with getting our closing date adjusted and had to go through multiple people to make sure we were good to close 3 weeks earlier. C... read more
Had a great experience from the beginning of the process to end and expectations for the closing were actually sooner than expected which I was very pleased.
Our previous home loan was sold to Pennymac and we never seemed to have many issues with them so when looking to buy a new house I called up John Dorey and talked with him about any benefits of keeping Pennymac with our new home loan and I am SO happy I did. John was so helpful, he answered my many questions in a timely manner. Then when it was time to work on the closing paperwork James Crowley was just as helpful. I didn't expect to get this kind of customer service from a title company so you can say I was pleasantly s... read more
Chantel was an amazing person thru the process. She made the process smooth and it was truly a pleasure with her, if you have more who are like her then Pennymac will be successful for many years to came.
Everybody we talked with was very pleasant, and helpful.
My cash to close was increased the day prior to closing, with no explanation from my loan officer. My loan officer did not reach out to explain this change at any point. When I called to ask about it, only team members answered my calls but they were unable to give me an accurate answer on what caused the change. I was really let down that I was not given a clear answer on this.
This time was good. My first attempt late last year 2021 was very unpleasant which allowed me time to look at other places and processes! So I did not proceed with the first lady and waited several months because she would not listen!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.