PENNYMAC

Brian D. 

on Birdeye

4 years ago

Less hands in the pot, dealing with just one or 2 persons from beginning to end. Having all information and procedures listed and conveyed right from the start, to include full explanation of them to the understanding of the costumer! I won't lie this process has been the roughest one ever in refinancing my home! I will say this though those that did help made sure to correct and give 110% in ensuring that this closing happened! I thank them very much and it ensured that I didn't find business services elsewhere. 

Louis M. 

on Birdeye

4 years ago

Fast service. Whenever I had questions, they were answered quickly and clearly. The process went just as it was explained to me 

ARTURO H. 

on Birdeye

4 years ago

Ahmed was really clear and professional in the process. 

Sherrece N. 

on Birdeye

4 years ago

Janet was airways very helpful and explained things very well. I enjoyed talking with her. 

Jaala D. 

on Birdeye

4 years ago

My whole experience with PennyMac, from my first call with Chris up to our closing was so smooth and easy I can hardly believe it. I received weekly calls and emails from all parties involved. Every time I had a question it was answered almost immediately. We closed 26 days after we initiated the process! This has been my best experience with a financial institution to date. Thank you! 

Karl J. 

on Birdeye

4 years ago

Thank you! 

Harriett B. 

on Birdeye

4 years ago

DeLoria was awesome! She kept us posted on everything. Thank You 

Ian M. 

on Birdeye

4 years ago

The process was seamless. Everything I asked was answered promptly and accurately. 

Robert E. 

on Birdeye

4 years ago

-We received multiple requests for the same document. -We were working with too many different people at PennyMac. -Claudia was the most responsive of the people we worked with. -When we called PennyMac we had to speak to a different person almost every time. -In the end, we were satisfied with the product and feel that we received a fair price.