This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
5 Stars. Penny Mac helped us secure a much lower interest rate than our previous mortgage and this is by far the smoothest refinance I have ever done. Working with Jesse Ramon was a pleasure. His level of communication and assistance far exceeded my expectations. I did have a few issues with the portal. Jesse would request certain documents and when I uploaded them to the portal it was difficult to confirm they were received. Not a huge problem and I would do it again without hesitation.
I was verbally told interest would freeze for two months during a refi, then over contract shown it wouldn't. I was given a 0900 refi signing appointment but no one showed and got a call at 1015 that someone I never heard of would be coming to my house to sign the docs. I had to go through a whole refi process for a changed interest rate when pennymac should be able to handle that infernally. Pennymac also couldn't have their estimators talk with their assistance team during one call session.
Everything went smooth and in a timely manner
All good!!
Everything was fine until it came to closing. Was suppose to close on a Friday and a notary could not be found for that date was rescheduled for Monday, on Monday notary called and said they had not received paperwork from Pennymac had to reschedule for Thursday according to person I talked to from Pennymac. I called Pennymac on Thursday to confirm closing, all of a sudden was told it wouldn’t be until Friday which I informed them was not acceptable as we had another appointment scheduled
Kali, while incredibly loaded due to the volume of ReFi at play, did a fantastic job of taking care of our streamlined ReFi. Nothing to it on my end. She deserves the credit. Nicely done indeed.
Ari'ele could have communicated and addressed my concerns. Never did close as scheduled because no closing docs was sent. I asked her why didn’t anyone call me? She said it was because when I sent the email it was after 9pm Friday and they are in Texas and everyone had left for the day. I told her I got that, but why hasn’t anyone called me today yet? Y’all been there for hours now, she said she was working on her files.
I can not Thank PennyMac enough. I love you guys. Kristen Griffin you made the experience wonderful, under the COVID-19 circumstances. PennyMac Team made my Year, working so hard to complete the entire process. You encouraged me so much, trying when I did know if is was going to happen. Penny Mac you do not know what it meant to me & my family. Thank you. Anthony Vargas
Everything was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.