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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Document person did a good job
Everyone that I came in contact with in the refi process from the very beginning to the signing of the loan docs was world class professional , and easy to do business with.
Everyone, everything.
We were told the loan would close by April 15th. Then we were told April 20th. It finally closed on April 30th. The notary which was used was rude and arrogant. He acted like we were wasting his time if we asked a question and tossed the signature pages at us without giving us the entire documents until after all those pages were signed. We knew the loan took 3 days to fund but only after I emailed after the 3rd day did we receive our funds.
The communication wasn’t clear , we sent documents multiple times and some people saw them in our file while others did not . We should of closed weeks before we did and there was NO communication on way it has been delayed for over three weeks until I was able to finally speak with a manager . Oh and I was also hung up on by your staff on purpose as well . It was not a pleasant transaction and it seemed difficult and like pulling the teeth almost the whole time .
Everything was very smooth except for the time it took. I understand because of COVID19 it was difficult , but frustrating that I had no idea what is going on until I talked with Ashley. she was great.
the rate it took to get to closing
Your reps are very easy to work with and kept me up to date on the process of my loan.
From the first call talking with fill until the closing it was an easy process. Everyone we dealt with was helpful and pleasant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.