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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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This was the worst experience from the beginning that I’ve ever experienced and I’ve been an agent for 36 years. I wished several times I had not gone with PennyMac.
Many aspects of the refi process were impacted due to the pandemic. Some of those things were out of your control but I feel the process in a whole should have went a little quicker. Also the financial portion of the refi process is way over priced.
From start to finish, I hand a surprisingly great time working with the required PennyMac loan personnel! I worked several years on improving my credit score, when things felt right, I started the process of acquiring a home mortgage. This is my second home mortgage with PennyMac because y’all did so well working with me the first time. God Bless Y’all!
Loan Officer and Loan Processor were both extremely knowledgeable and assisted us throughout the entire process. All of our questions and concerns were thoroughly and accurately explained. Additionally, I must say that despite the COVID-19 pandemic our home refinance process was a slam dunk. Our interest rate was reduced from 4.3 % to 2.8%. PennyMac is the best.
I felt my overall experience with the loan team as Excellent. The process was run smoothly from the day of my application to closing. Thank You PENMAC Team
I truly appreciate the professional and customer focused service I have received from PennyMac Loan Services, LLC. I spoke with Michael Ammari to initiate the refi process. I found Michael to be highly knowledgeable, professional, personable and proficient. I was then referred to Charles Matlock, whom I found to be equally professional, knowledgeable and proficient. My refi process was quick, detailed and productive. I highly recommend PennyMac Loan Services, LLC for your mortgage needs.
Mr Lusk was very unprofessional at times. When he answered the phone he did not state his name. I had to consistently call him to get answers. I must say if it wasn't for the other representatives that helped me I was so close to withdrawing my loan with PennyMac. The other representatives were a much greater help then he was. I got answers from them more than I did from him. He would put me on long hold times on the phone, but when I called the other representatives would access my records.
We had been with Penny Mac even before we went through the refinancing. We were happy before and we hope we will be happy now.
Thank you for a good team of people to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.