This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Home Buying, Refinancing, Pay Out Loans can all feel overwhelming.....even under normal circumstances. However, the COVID-19 Pandemic raised the bar to another level, which few have ever experienced! The "stressors/challenges"; especially those created by different coasts/time zones, can compound the anxiety. It is with heartfelt thanks that we extend our sincere appreciation for your team's flexibility and genuine willingness to ensure our needs were satisfactorily met. Rick & Jeri Dick
Kali, while incredibly loaded due to the volume of ReFi at play, did a fantastic job of taking care of our streamlined ReFi. Nothing to it on my end. She deserves the credit. Nicely done indeed.
The refinance from start to finish was seamless, even during a time of global uncertainty. Xavier Johnson was my main contact throughout the loan process and he was very knowledgeable, professional, and courteous. He communicated with me consistently on the status of my loan, walked me through certain steps in the process, and was very attentive and responsive to any questions I had. My experience with Pennymac has always been great, and Xavier Johnson continues to add to that greatness. TY!
N/A
Good frequent communication and weekly status updates.
Our loan officer, Elizabeth E. was very knowledgeable, professional, concise and helpful. We appreciate her guiding us through the refinancing process. it was really effortless. The closing date and time happened just as she said and went very smoothly. All documents were in order. It was a pleasure working with her.
Numerous requests for correct revised closing documents were delayed and final documents received on closing date were still diferent than the ones I had received just the day before. Tried to get documents corrected the week before closing and encountered many unreturned phone calls and e-mails. Spoke with several other reps as the assigned co-ordinator was never available to speak with me when I called her. Many calls to the toll free number had wait times of over 15 mins to get a rep.
Very happy with my service, thank you.
PennyMac made this a smooth process. There was a little confusion on exact tests that needed to be done to support a VA loan but the PennyMac team helped me get through that. Thank you all.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.