PENNYMAC

SHARI A. 

on Birdeye

6 years ago

I really appreciated the “weekly” call to update me, especially during this Covid-19 shelter in place when no Appraisers were coming to homes. 

Gerardo C. 

on Birdeye

6 years ago

My closing date was pushed back because of a mistake.. someone on your end was saying I had a hole in one of the bedrooms ceilings that’s needed to be fixed.. the home is only a few years old as it was built in 2016.. turned out whoever it was on your end was looking at the wrong paperwork.. 

WILLIAM S. 

on Birdeye

6 years ago

Our refi process was extremely well managed. We have been with PennyMac since 2016 and we highly recommend them. 

JOHN D. 

on Birdeye

6 years ago

Na 

Thomas M. 

on Birdeye

6 years ago

Fantastic customer service! 

Mark M. 

on Birdeye

6 years ago

Better communication on closing schedule. Was told I was getting a mobile notary but actually didn't so I missed my appointment with the closing company. 

JONATHAN W. 

on Birdeye

6 years ago

Things that were said were not done, then when I questioned them about it, they said that they were to busy. The three hour time difference was a problem, they would call at bad times. I tried to call and sent an email to talk to someone a day or two before closing and no one called. I was told on a separate occasion that someone would call me the day after I closed and it never happened. Over all I would say that they don’t care about the person just getting the money. 

JOSE De Jesus M. 

on Birdeye

6 years ago

I very confident whit all the process that PENNY Mac make on my refi Nance on my property thank you for your help on everything that you make for this process. 

RONNIE P. 

on Birdeye

6 years ago

I am a 25yr Marine Corp Veteran....We say we can not use the word perfect when it comes to working with humans, but I can in the sense of knowledgeable, professional, helpful, and loveable. My M.A.C. team form the beginning to the end were awesome and that's why I decided to refinance with PennyMac. The company as a whole can not be described in the article. If we ran into any issues it was resolved before I could blink. Tomeka was like a mom taking care of everything. You rock Team M.A.C.