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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the start every time I called I got a different person then had to explain myself over and over. Also not enough money was sent to close the loan. Leaving my wife,daughter ,2 dogs,and myself homeless for a night with nowhere to go. Nothing was done by penny mac to make up for this huge error.. I will NEVER do business with you again. Any questions call me at 5412823534. I don't have enough time to keep writing how disappointed I am over this process..
Sure. I didn't like the fact that my closing costs went from "free" to $5,000 or so. Point is I feel like a bait and switch was pulled on us and as an existing and on time with payments loyal customer You could have at least gave us a new customer credit. Yes, we did ask for it to no avail. We were so far in the loan process and with these times and more looming we decided to go ahead with the loan rather than starting over with the local credit union. We even sent the credit unions advertised
Once we started the refi process the service was great. It took 4 days just to reach a rep to start the refi. I understand call volumes were up and the reps could not answer all the customers waiting to get help. I just called every # I found for Pennymac and finally I got a specific name and contact # for a MI rep. That rep was awesome and started my refi right away.
Great!
The process was very easy and we received communications with every step of the process. Any questions I had, my emails were answered or phone calls were returned, if somebody wasn’t available at the time I called. The ONLY glitch was my last call, the gentleman who answered my questions provided incorrect info regarding the amount of money we’d receive at closing, which I didn’t think sounded right (based on previous conversations). Other than that, everything was great! Thank you!
as you know the process is very stressful but all the representatives were a great especially cammorah Washington dave an cathy heon
Was constantly informed during the process. Felt comfortable. Happened almost effortlessly.
Arin B, Vonnye W, and all of the loan team staff at penny Mac were so good about answering my questions and calling me back to let me know what to expect next in the process. Thanks to all!
Joshua Leatherman provided excellent service. Aida Garcia's services were ridiculously poor. Despite multiple messages via email and phone, the closing was scheduled for the wrong place and the documents were incorrect three days in a row. Two documents were still wrong on closing day. Aida did not return calls with appropriate responses. At the very least, she needs re-training and coaching.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.