PENNYMAC

LEONARD C. 

on Birdeye

6 years ago

Start to finish it was easy. Floyd Turner and Elizabeth Estrada took great care of me. 

Alan B. 

on Birdeye

6 years ago

Depend too much on email and the portal; received conflicting closing pdocuments and incorrect information; closing docs had different information than what was verbally promised; had to drive 75 miles one way for closing; I know it was a difficult time time, but contingencies should be planned for. 

Shane S. 

on Birdeye

6 years ago

Ruben Sanchez the person I started the whole process was AWESOME! Even after his part of the process was over anytime I needed clarity or had a question about what was needed he was extremely helpful and let me know what I needed to do and explained everything extremely well! I was contemplating getting quotes and stuff elsewhere but he was one of the main reasons I stayed with PennyMac, I would recommend him to everyone for help! 

Michael F. 

on Birdeye

6 years ago

You have an amazing team of people and I really appreciate you reaching out to me and communicating with me to make this long possible. Thank you all very much from me and my family. 

BRIAN H. 

on Birdeye

6 years ago

Great experience. Closed earlier than expected. Simple, easy process. 

LUTHER A. 

on Birdeye

6 years ago

All the clarity in the process and the respect in the disbursement. 

Jason T. 

on Birdeye

6 years ago

Ease of process! 

NALLELY Alvarez V. 

on Birdeye

6 years ago

Great team 

Andrew H. 

on Birdeye

6 years ago

Kristen Griffin and Jonathan Ryan were excellent to work with and very clear. The issues came into play if I spoke to anyone other than them about my loan. One representative told me don't worry about a VA form, which had blatantly incorrect information on it, and to sign if I felt comfortable. I refused to sign because the information was incorrect. The other issues that frustrated the process was the lack of information on my loan by anybody other than Kristen and Jonathan.