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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Everything
Poor communication. Would tells us we could do one thing and they find out we couldn't do that. Over promised and under delivered on multiple occasions. We would try and call or email and no responses back. At the end towards closing we probably talked to 10+ different people there to try and help us out cause we weren't getting anything from Nancy. We really enjoyed PennyMac with our first two homes now this one was not the same. Just really didn't feel like PennyMac cared about us and our time.
Edward did everything he could to help me and finish this process. He did a marvelous job.
Logan was present from the first call to the last check-in for closing. Excellent communication.
Good Service. I recommend all my friends to go with them.
Great experience. Super quick process with great customer service. Thank you!
Thank you!
Closing the loan (a fairly straight forward loan) prior to expiration of the interest rate lock in was truly an exceptional effort that I appreciate. Since my lock in, interest rates have moved up 0.5%. From the timing of the initial call from Cynthia Ackerman to Giovana Oliveira's processing of my application, PennyMac has executed flawlessly & ahead of schedule.
Okay to work with
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.