PENNYMAC

Tyler D. 

on Birdeye

4 years ago

Very quick process and most of documents and next steps were clearly made out. 

Jaakko J. 

on Birdeye

4 years ago

Nothing more to add. It was great. 

Gordon T. 

on Birdeye

4 years ago

My only complaint is with my initial loan person, Nick Bonifacio. He was great up until the appraisal came back, then he was very difficult to reach, not returning my email or voice messages. I had to call back to get a message sent to him and include his manager. Very frustrating since we had questions before the closing. I would rate him a 5. 

Adam L. 

on Birdeye

4 years ago

Thanks for help 

Lorrie B. 

on Birdeye

4 years ago

Lack of communication between PennyMac Team Members. Example, I provided info to one Team member and another member requested the same data. I was told that a final appraisal inspection was not needed (2x) and come the final day, we had to race to get appraisers back down there to close. 

James S. 

on Birdeye

4 years ago

Quick and easy 

Lindsie S. 

on Birdeye

4 years ago

Easy, simple! 

ALICIA L. 

on Birdeye

4 years ago

My loan officer left in the middle of the process. Communication lagged and the new officer that picked it up was busy and there was no connection. He did what he needed to do. 

Jay P. 

on Birdeye

4 years ago

I was sold a quick, worry free, simple refi process without me having to do anything. The experience was nothing like that. PennyMac was constantly pestering me for 2 months to provide documentation that I could not get and should have been requested by PennyMAC on my behalf.