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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
An excellent experience. Everything went very smoothly and Nicolas kept is informed of the process the entire time.
Make it easier to contact and submit documents. It was not easy to log in and send information.
A lot was assumed as far as tech ability and the loan process. I felt that communication could have been more clear and specific. We were told we would be contacted and in fact, we had to call and ask questions. The website was difficult to log in and getting the list of documents could have been much easier.
There seemed to be times when something was needed that should have been caught earlier. I also feel that my original interest rate was rather high.
PennyMac was clear, concise and helpful through the process. There were at times the automated systems fell behind but each time there was quick and productive intervention on the part of the staff. Everything was fast and streamlined, with a brief, well earned, pause during the holidays. And we were able to close everything up before years end without difficulty.
The team was great and knowledgeable, cooperative the whole time. Guided us clearly with respect to expectations. Ceista was always available, great service.
The beginning of the process was outstanding, Abigail Wilson was outstanding in her customer service and expectations from us! However, Justen Hunt was unavailable several times when myself and our realtor were trying to reach him. After many attempts to contact Justen Hunt and his supervisor, Ray Maroke, we were only able to close when our closing company contacted PennyMac directly. This loan was as easy as it gets and someone dropped the ball late in the process!
Horrible with communication. Took days or weeks to get call back regarding simply questions. Paperwork was not correct even the day of closing. Only Royal Cameron was a 9 out of 10. Everyone else fell very short.
With a couple of minor snags, this was an easy, relatively painless process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.