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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was great
We started the process in the beginning of sept with Matt gillipspie. He said everything should be completed by october.....I had 3 other people contact me in the loan process so I lost track of who to reply to or who to reference with my questions. We closed on Dec 10th. It just seemed to be a real cluster of missed phone calls and emails that I never received. We just wished we could have done the whole loan process with one person who was good with communication.
The continuous communication from Justen and the PennyMac closing team was reassuring that the closing date stayed on target! Very knowledgeable and professional team that I would highly recommend for any mortgage/loan needs!
Very friendly, quick turnaround, fair rates
I have a rental property with a first and second mortgage. I have no idea why, but SunTrust put the condo address on one of the mortgages and the condo complex address on the other one. I literally had to explain this a dozen times to multiple different people. I was told three separate times that I was ready to close only to be told that was a mistake because the above referenced issue hadn't been clarified. I understand it's confusing, but once explained once, that should've been it.
I realize that many, many people are refinancing now, but I chose to go with PennyMac because my current mortgage was with them and I figured the process would be more efficient. I have refinanced probably 6 times over the years, and this refinancing took longer than any other I've done. Because it took so long, I had to resubmit banking documents and pay stubs because they were "dated" by the time they got to them. All in all, I was able to refinance, and it's done.
PennyMac was able to help me refinance my loan and match two different rates from competitors and close within a couple of months. Great experience just they need to work on better communication with details on where they were with the process.
Great experience overall!
We kept getting payoff demand statements which seemed to indicate that things were being delayed at your end and it looked like it was getting more and more expensive for us. I didn't feel like I was communicating with a human most of the time. The signing was supposed to happen in November but didn't happen until December. There are things I'm confused about in the papers we signed and the notary said she'd try to get some answers for us, but we haven't heard back from her.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.