PENNYMAC

TED K. 

on Birdeye

5 years ago

The entire refi process was arduous but Janette made it clear and understandable. Even when the closing documents arrived with my name misspelled, Janette promptly had things rectified. The misspelling was not her fault but she took ownership of it and made sure we didn't have to worry. The biggest problem we had was that, because of the misspelling of my name on the initial closing documents, our actual closing was delayed by a week. 

Natalie G. 

on Birdeye

5 years ago

We started the process in the beginning of sept with Matt gillipspie. He said everything should be completed by october.....I had 3 other people contact me in the loan process so I lost track of who to reply to or who to reference with my questions. We closed on Dec 10th. It just seemed to be a real cluster of missed phone calls and emails that I never received. We just wished we could have done the whole loan process with one person who was good with communication. 

Steven P. 

on Birdeye

5 years ago

The continuous communication from Justen and the PennyMac closing team was reassuring that the closing date stayed on target! Very knowledgeable and professional team that I would highly recommend for any mortgage/loan needs! 

Lauren B. 

on Birdeye

5 years ago

Very friendly, quick turnaround, fair rates 

Rodney Hobbs J. 

on Birdeye

5 years ago

I have a rental property with a first and second mortgage. I have no idea why, but SunTrust put the condo address on one of the mortgages and the condo complex address on the other one. I literally had to explain this a dozen times to multiple different people. I was told three separate times that I was ready to close only to be told that was a mistake because the above referenced issue hadn't been clarified. I understand it's confusing, but once explained once, that should've been it. 

Kelly J. 

on Birdeye

5 years ago

I realize that many, many people are refinancing now, but I chose to go with PennyMac because my current mortgage was with them and I figured the process would be more efficient. I have refinanced probably 6 times over the years, and this refinancing took longer than any other I've done. Because it took so long, I had to resubmit banking documents and pay stubs because they were "dated" by the time they got to them. All in all, I was able to refinance, and it's done. 

Meredith S. 

on Birdeye

5 years ago

BAD! The delay in closing was infuriating - 8 weeks after expected and misleading communication as to why. We uploaded doc request promptly, but they kept expiring and we were continually updating documents. Communication was terrible, my emails were largely ignored, and there are two different portals that were difficult to use - not intuitive. We were notified of a change to the final closing figures only hours before the mobile notary showed up. Wish we went somewhere else! 

THOMAS Walker J. 

on Birdeye

5 years ago

Given the situation with Covid it was great to be able to do it all electronically (at least up to the closing document signing which only required us to interact directly with one person) 

Denise F. 

on Birdeye

5 years ago

We kept getting payoff demand statements which seemed to indicate that things were being delayed at your end and it looked like it was getting more and more expensive for us. I didn't feel like I was communicating with a human most of the time. The signing was supposed to happen in November but didn't happen until December. There are things I'm confused about in the papers we signed and the notary said she'd try to get some answers for us, but we haven't heard back from her.