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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sharyl was always available to answer any question I had and she was always very personable. This is a very stressful time to be buying a house, but Sharyl was very reassuring of the process.
Great to do business with straight and to the point
I would appreciate loan officer knows/learns the background and understanding of customers, by asking fair questions, rather than reading out or explaining the same/long stories again and again. It is time consuming, frustrating to hear the known facts again & again, and don't feel like to asking for additional information. Looking for more support and just not an automated prompting person.
The customer service was excellent! From start to finish, the process was professional, timely and an overall satisfying experience.
Justen had nice manners. He made several mistakes: 1. he had Catherine Sarno's name listed as Catherine Samo. 2. It was communicated multiple times that Catherine could not be present at closing and Justen was asked to help find a solution. This did not happen and we had to close twice, wasting valuable time. 3. My mailing address was incorrect with Pennymac - all my physical mail is going to Catherine's address. I have little faith in Pennymac based on these details.
My experience was great due to Ceista. Its so nice when you have a proactive customer service person working with you on the process. She really made things flow and work well.
Better communication from closing agent. She was very good the day of closing but prior to that I had to leave several messages for a return call. The supervisor listed on the voice mail was never available; voice mail was full and not taking messages. I was told that someone would go over the paper prior to the closing and I did not see the numbers until the notary arrived. Overall the experience was just okay.
Right from the start...when we had questions they were answered promptly....The people who dealt with us were most pleasant and professional...Our loan officer and loan processor were both really great....and followed thru with everything they promised. would recommend PennyMac to any of our friends/family who wish to re-finance....(or finance) their property. Thank you!!!
The Mac application website was never updated on time. And our closing was a little confusing as an hour before closing the title company had never received the documents. Although we closed on 12/9 it was just a little frustrating when we take time off work to close. Then PennyMac didn’t even know we closed on 12/9 the website says 12/11 we closed, so the website where the application process was never updated. Just makes it confusing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.