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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We wanted to purchase a second home. Our loan officer Nathan was patient, took time to explain everything to us line by line and was extremely responsive. He got a price match guarantee at an even lower rate. Our loan processor Carolyn was absolutely incredible. Extremely responsive, she took great care and time EVERY time we spoke to ensure documents were in order. She was thorough and meticulous and the reason we closed on time. A great experience and AMAZING service! Thank you PennyMac!
BAD! The delay in closing was infuriating - 8 weeks after expected and misleading communication as to why. We uploaded doc request promptly, but they kept expiring and we were continually updating documents. Communication was terrible, my emails were largely ignored, and there are two different portals that were difficult to use - not intuitive. We were notified of a change to the final closing figures only hours before the mobile notary showed up. Wish we went somewhere else!
PennyMac was able to help me refinance my loan and match two different rates from competitors and close within a couple of months. Great experience just they need to work on better communication with details on where they were with the process.
Given the situation with Covid it was great to be able to do it all electronically (at least up to the closing document signing which only required us to interact directly with one person)
Great experience overall!
The professionalism was great from start to finish.
Awesome
Great experience. Friendly and professional customer service. Highly recommend..
Every step of the process was met with ambiguous communication and confusion. To get my refinance moving, I had to be aggressively proactive. I had to acquire direct lines to team members and managers. I had to leave voicemails and send emails multiple times. The first notary didn't show up. No calls from Pennymac or the title company. 2nd time around, the notary was missing paperwork. Had to rush and scramble to get the missing paperwork signed. More direct lines of communication are necessary.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.