PENNYMAC

LAKISHA P. 

on Birdeye

5 years ago

My overall experience from start to finish was great. Amanda is a great communicator and was able to answer all of my questions, even on a holiday. 

TRACY F. 

on Birdeye

5 years ago

Sharyl was always available to answer any question I had and she was always very personable. This is a very stressful time to be buying a house, but Sharyl was very reassuring of the process. 

Luis M. 

on Birdeye

5 years ago

Great to do business with straight and to the point 

DIEGO L. 

on Birdeye

5 years ago

Great experience. Friendly and professional customer service. Highly recommend.. 

Paul N. 

on Birdeye

5 years ago

The request for documents and information that had already been sent, and confirmed as having been received, were constant. I was less than confident on any given day that PM had any of the required documents that were necessary to complete the loan process. everyone was extremely pleasant but the flow of data was beyond poor. sorry for the tough words. 

Vasudeva Rao M. 

on Birdeye

5 years ago

I would appreciate loan officer knows/learns the background and understanding of customers, by asking fair questions, rather than reading out or explaining the same/long stories again and again. It is time consuming, frustrating to hear the known facts again & again, and don't feel like to asking for additional information. Looking for more support and just not an automated prompting person. 

TERRIS Collins J. 

on Birdeye

5 years ago

Right from the start...when we had questions they were answered promptly....The people who dealt with us were most pleasant and professional...Our loan officer and loan processor were both really great....and followed thru with everything they promised. would recommend PennyMac to any of our friends/family who wish to re-finance....(or finance) their property. Thank you!!! 

Diana P. 

on Birdeye

5 years ago

A. Rowe was pleasant and saved the day for PennyMac. The following occurred, all beyond Rowe's control: 1. Initially turned down, despite Penny Mac having my exiting loan and this being a refinance, presumably due to self-employment; 2. Phone call (third party hired by Penny Mac) called to verify my employment and asked to speak to a man to verify my employment at my own firm; 3. Loan closer inexplicably did not show on Sat., 12/5, as scheduled. Had to reschedule on 12/11. 

JENNIFER M. 

on Birdeye

5 years ago

The Mac application website was never updated on time. And our closing was a little confusing as an hour before closing the title company had never received the documents. Although we closed on 12/9 it was just a little frustrating when we take time off work to close. Then PennyMac didn’t even know we closed on 12/9 the website says 12/11 we closed, so the website where the application process was never updated. Just makes it confusing.