PENNYMAC

LAKISHA P. 

on Birdeye

5 years ago

My overall experience from start to finish was great. Amanda is a great communicator and was able to answer all of my questions, even on a holiday. 

Luis M. 

on Birdeye

5 years ago

Great to do business with straight and to the point 

DIEGO L. 

on Birdeye

5 years ago

Great experience. Friendly and professional customer service. Highly recommend.. 

Christopher P. 

on Birdeye

5 years ago

Every step of the process was met with ambiguous communication and confusion. To get my refinance moving, I had to be aggressively proactive. I had to acquire direct lines to team members and managers. I had to leave voicemails and send emails multiple times. The first notary didn't show up. No calls from Pennymac or the title company. 2nd time around, the notary was missing paperwork. Had to rush and scramble to get the missing paperwork signed. More direct lines of communication are necessary. 

Paul N. 

on Birdeye

5 years ago

The request for documents and information that had already been sent, and confirmed as having been received, were constant. I was less than confident on any given day that PM had any of the required documents that were necessary to complete the loan process. everyone was extremely pleasant but the flow of data was beyond poor. sorry for the tough words. 

James C. 

on Birdeye

5 years ago

It took us 3 months to finally get the loan moving.If Gina Merritt would start moving it .All the paper work on our side PennyMac had.After three months my husband had switched jobs so we had to get that moving.Then on date of closing we sit here and waited for the closer he never showed up so we called him and he tells us our loan was canceled.There again if it wasn’t for Gina the nightmare would of not been over.We finally closed at8:30 that night no dinner. 

Edward C. 

on Birdeye

5 years ago

Justen had nice manners. He made several mistakes: 1. he had Catherine Sarno's name listed as Catherine Samo. 2. It was communicated multiple times that Catherine could not be present at closing and Justen was asked to help find a solution. This did not happen and we had to close twice, wasting valuable time. 3. My mailing address was incorrect with Pennymac - all my physical mail is going to Catherine's address. I have little faith in Pennymac based on these details. 

RAMON P. 

on Birdeye

5 years ago

Whole process was done expediently and accurately, we are very pleased with the service... 

Tenique C. 

on Birdeye

5 years ago

Better communication from closing agent. She was very good the day of closing but prior to that I had to leave several messages for a return call. The supervisor listed on the voice mail was never available; voice mail was full and not taking messages. I was told that someone would go over the paper prior to the closing and I did not see the numbers until the notary arrived. Overall the experience was just okay.