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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One person was kindof rude to me when returning my phone call. A third party called me for information they didn't need. Documents requested and promptly privided by me were overlooked which caused a 2 week delay in closing my loan. I downloaded the docs then called to find out the status of my loan and was asked again for the same information. It was at that time the info I provided was addressed. And I had a signing appt within a couple days.
Lower closing Costs and the portal is a little on the not helpful side.
Everything went smoothly. There were no surprises along the way. I’m very happy with the whole process and would recommend PennyMac to my friends.
Other than binging slow to response to emails every thing was done in a professional matter.
The agent dropped the ball the first time and our re-finance fell through and was closed from no fault of ours. We re-applied with the same info, and finally closed. Zero contact throughout the process from our assigned agent, which was the same agent that messed up the first attempt. Our closing date came and went with no responses to my emails. Closing was delayed. During closing, the paperwork was completely wrong. Closing again rescheduled, closing costs increased by thousands.
process was straight forward and the team provided guidance every step of the way
I had a great experience and didn't have to do much of anything other than sign papers!
The individual handling my process was very knowledgeable and responded to all my questions and concerns in a professional manner. Some of the email request received were a little rude in my opinion. Overall a great process and I appreciate my refinance is complete.
The eSign process got a bit confusing. When first told to esign, I could not find the documents. The confusing part was a couple of boxes that showed 66% complete. When clicked on those, it just showed docs that had already been signed. Had to get in touch with tech support to get the proper docs onine to eSign.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.