PENNYMAC

Logan W. 

on Birdeye

5 years ago

Process was fast and painless. 

WILLIAM G. 

on Birdeye

5 years ago

Your rep did not wear a MASK 

Salvador S. 

on Birdeye

5 years ago

Communication was the works I have ever had in the closing week. 

Joanna L. 

on Birdeye

5 years ago

I constantly received requests for the same docs. I'd upload them to the website but often, my contact didn't get it. My contact was replaced 3-4 times. If I sent it by email, the next contact didn't have access to it. Communication was horrible. I received 3 requests for insurance certificate, which I immediately uploaded each time. Finally I called and my contact tells me I keep getting the request b/c the policy on the certificate had expired. No one bothered to reach out to explain. 

Dennis D. 

on Birdeye

5 years ago

They made my home purchase smooth and easy. This the third home they have financed for me. 

JASON J. 

on Birdeye

5 years ago

Hire people to answer your phones. If you offer a service such as mortgage assumption, HAVE AN ACTUAL TRANSFER NUMBER! After 5+ hours of being on the phone and a complaint to a federal bureau, i was able to START the process of removing someone from a loan. Only one person was honest with me and told me antransfer was pointless as there was no such thing as a transfer to an assumptions dep or anything remotely similar. 

DANIELLE J. 

on Birdeye

5 years ago

Thank you 

BENJAMIN S. 

on Birdeye

5 years ago

PennyMac was very easy to work with and spelled out all the details of my loan clearly and accurately. Both the loan servicer and originator were helpful and easy to work with. There were no hidden costs, fees, or expenses slipped in. The rate was extremely competitive. I would use them again. 

Eric Y. 

on Birdeye

5 years ago

Athena was great to work with.