PENNYMAC

CHERYL POTOP J. 

on Birdeye

5 years ago

Personnel at PennyMac were very professional and helpful. Problems I had with the closing related to the title company and getting a notary to honor appointments made. The title company was supposed to give me a $100 credit for the inconvenience caused, but I still have not received it. 

DANIEL K. 

on Birdeye

5 years ago

No issues, fast. and very smooth refinancing. 

David B. 

on Birdeye

5 years ago

The penny Mac team I dealt with made it easy and seamless to refinance my home. I would recommend using penny Mac as a lender 

Joseph M. 

on Birdeye

5 years ago

I was told I would get a discount, I don’t think I ever received. I was also told I would get money back if it didn’t close as (when it was supposed to) planned and I don’t think I ever got that. 

Salvador S. 

on Birdeye

5 years ago

Communication was the works I have ever had in the closing week. 

Joanna L. 

on Birdeye

5 years ago

I constantly received requests for the same docs. I'd upload them to the website but often, my contact didn't get it. My contact was replaced 3-4 times. If I sent it by email, the next contact didn't have access to it. Communication was horrible. I received 3 requests for insurance certificate, which I immediately uploaded each time. Finally I called and my contact tells me I keep getting the request b/c the policy on the certificate had expired. No one bothered to reach out to explain. 

David G. 

on Birdeye

5 years ago

Very quick and easy to work with. 

DANIELLE J. 

on Birdeye

5 years ago

Thank you 

Kecia J. 

on Birdeye

5 years ago

Brandon was very easy to work with, kept us informed and was very helpful