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3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
My refinance experience went smoothly and was completed quicker than I expected.
Communication was slow and sent through email, web portal and phone calls. Would have preferred one method of communication, rather than a mix of all. Closing was slow and we made several inquiries on why our credit was pulled more than 5 times and still no answer nor resolution.
First time I had my current lender suggest a refi instead of me having to shop around and the process went vey smoothly
Sharyl can continue to work on her communication skills to improve for future clients. Sharyl often came across as hurrying me off the phone without explaining the process, what was needed, using common language instead of loan jargon or at least explaining the jargon she is using for someone new to the home loan process, and attempting to seem friendlier.
Easiest and fastest experience I've had.
The refinance process was very easy and I would recommend PennyMac to anyone wanting to refinance. The only thing I wish they would have notified us earlier was the monthly payment amount. It was a little higher than quoted.
Brandon and Chris Bozel made it great!
It was the easiest refinance because of all the helpful people I encountered. They were all knowledgeable, professional and personal. They genuinely cared about me and my wife as people and not just another sale.
Professional regular follow ups throughout process. Such a smooth transition! Thank you!
PENNYMAC has a 4.5 star rating with 2,115 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.