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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great customer service, friendly and knowledgeable. Thank you so much for completing my loans. You’re rock!!!
Not having two separate portal areas to have to add documents. Having to sign documents six times throughout due to multiple recalculation is ridiculous. Having documents that have my wrong ssn and being asked to “just sign anyway” is unacceptable. Having to resend the same documents multiple times because the portal or individual said it was not received after they had already provided confirmation on the document.
One person was kindof rude to me when returning my phone call. A third party called me for information they didn't need. Documents requested and promptly privided by me were overlooked which caused a 2 week delay in closing my loan. I downloaded the docs then called to find out the status of my loan and was asked again for the same information. It was at that time the info I provided was addressed. And I had a signing appt within a couple days.
Other than binging slow to response to emails every thing was done in a professional matter.
The agent dropped the ball the first time and our re-finance fell through and was closed from no fault of ours. We re-applied with the same info, and finally closed. Zero contact throughout the process from our assigned agent, which was the same agent that messed up the first attempt. Our closing date came and went with no responses to my emails. Closing was delayed. During closing, the paperwork was completely wrong. Closing again rescheduled, closing costs increased by thousands.
My Real Estate Agent could not believe how quickly things were processed and ready by PennyMac and she said she will definitely keep this lender in mind for future clients. I have been a PennyMac customer in the past and love the ease of the website for making payments and looking for any information in reference to the load. My PennyMac Team did an exemplary job and was right on top of things, I never had to contact them, they were in constant contact with me.
Great
Amanda and Darius were fantastic. They were friendly, professional and took great care of my concerns and questions thru the process.
Ciesta was AWESOME!!! took longer than i expected but with the amount of refi in process now i understand and wasnt bothered a bit!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.