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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were able to close 3 days early which made it possible to move in before Thanksgiving. Sharyl did everything possible to help us get closed and funded. Thank you for everything you did. Well done
My refinance experience went smoothly and was completed quicker than I expected.
We had a quick, easy experience with PennyMac and our processor, Sheryl, was very knowledgeable and helpful.
What made it great was that most of my work was done on-line. What wasn't great was the lack of communication. I went weeks without knowing what was happening; where my Loan was in the Process. I emailed "mymacteam" a couple times without getting an answer. I attributed it to lack of employees due to Covid-19.
Communication was slow and sent through email, web portal and phone calls. Would have preferred one method of communication, rather than a mix of all. Closing was slow and we made several inquiries on why our credit was pulled more than 5 times and still no answer nor resolution.
First time I had my current lender suggest a refi instead of me having to shop around and the process went vey smoothly
Sharyl can continue to work on her communication skills to improve for future clients. Sharyl often came across as hurrying me off the phone without explaining the process, what was needed, using common language instead of loan jargon or at least explaining the jargon she is using for someone new to the home loan process, and attempting to seem friendlier.
The refinance process was very easy and I would recommend PennyMac to anyone wanting to refinance. The only thing I wish they would have notified us earlier was the monthly payment amount. It was a little higher than quoted.
It was the easiest refinance because of all the helpful people I encountered. They were all knowledgeable, professional and personal. They genuinely cared about me and my wife as people and not just another sale.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.