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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your rep did not wear a MASK
Was frustrated with the handling of the appraisal aspect of the application process. Not sure how much of that was attributable to the hectic market or if it was in part because of PennyMac's minimal experience in the state I was purchasing in.
The info I got from the originator compared to what I got from the processor was very different. It set expectations that were not reasonable and until the possessor got in touch with me weeks after, I was unsure if the refi was still even a possibility.
PennyMac has been my mortgage company for several years. I love that this company has never sold my loan...it's really about relationship. From the Loan Officer (A.T.) and Home Loan Specialist (C.J.), they are always professional, provides guidance and very responsive to inquires. I will continue refer others to PennyMac because of their outstanding service. D. Johnson
First of all, Carolyn is a liar, didn't do her job, and incompetent. My closing was delayed by one week without any clear communications for the timeline. I lost one full month of rent in the amount of $3200. If I'm not compensated for this by PennyMac, I will make sure that I leave reviews everywhere so that other people will not become victim of poor and unprofessional service and put themselves at financial risk. It was the worst experience ever with a mortgage company.
When I called to get an update I was not given one and was treated like I was bothering them. The process took over 2.5 months to close. I will go into more detail but am not given enough space here to provide it.
I have gone with PennyMac several times and it has always been a simple and easy process. Everyone is professional and great to work with. I hope to always work with PennyMac and I encourage others to do the same!
Gary Darden and Ceista Johnson did an exceptional job. Thank you PennyMac Team!
Thank you for the great experience and very productive time management.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.