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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not having two separate portal areas to have to add documents. Having to sign documents six times throughout due to multiple recalculation is ridiculous. Having documents that have my wrong ssn and being asked to “just sign anyway” is unacceptable. Having to resend the same documents multiple times because the portal or individual said it was not received after they had already provided confirmation on the document.
Lower closing Costs and the portal is a little on the not helpful side.
constant communication with where my refi stood, precise and quick responses, worked with my time frame - overall very pleasant and professional
Everything went smoothly. There were no surprises along the way. I’m very happy with the whole process and would recommend PennyMac to my friends.
Other than binging slow to response to emails every thing was done in a professional matter.
The agent dropped the ball the first time and our re-finance fell through and was closed from no fault of ours. We re-applied with the same info, and finally closed. Zero contact throughout the process from our assigned agent, which was the same agent that messed up the first attempt. Our closing date came and went with no responses to my emails. Closing was delayed. During closing, the paperwork was completely wrong. Closing again rescheduled, closing costs increased by thousands.
Amanda and Darius were fantastic. They were friendly, professional and took great care of my concerns and questions thru the process.
Justen was extremely responsive and did an outstanding job ensuring we closed on time.
Ciesta was AWESOME!!! took longer than i expected but with the amount of refi in process now i understand and wasnt bothered a bit!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.