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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Please answer questions, before you simply pass the client on to someone else. That happened almost every time and I was an easy client. Let you do your thing on your own time, expecting to be given some time to discuss when it was needed. But the debts to pay off were never clearly discussed until we were ready to sign the closing disclosure, at which time it felt that we would have to restart or regress in the process. The debt was refinanced, but final goal was only partially achieved.
Gina was very helpful. A seamless process in transitioning from my original loan to the new loan.
Communication from your closing specialists. We did not receive responses to email or voice mail. We received multiple requests for the same documents. We were threatened that our loan would be cancelled if we did not respond by the requested date, which we responded to immediately the first time by phone and email. The loan specialist who established our loan was fantastic, from that point going forward, one of the worst customer service experiences.
The closing process was explained from beginning to end.
Gina Merritt and the Mac Team gave us prompt and courteous service. Very professional!
Good services
It was difficult to determine if requested documents were communicated to my loan processor, because she would ask repeatedly for the same things. Also, once one document was sent there would be a request for a similar document (in this case I'm referring to my homeowners insurance - Penny Mac knew I had homeowner insurance; my original loan was with Penny Mac, and they had just made a payment out of escrow for it, yet they asked more than once for proof of insurance). Just two examples.
Our experience was seamless, thorough, and closed sooner than expected. Thank you very much for making this easy.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.