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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Gina was friendly, professional and kept in touch. I have always had a good experience with PennyMac
What made refinancing my home mortgage with PennyMac Loan Services a “Great” experiences was the speed and smoothness of the whole process. The PennyMac personnel was very polite and responded to any questions I had right away! The entire closing experience was conveniently done at home. I highly recommend PennyMac Loan Services to anyone interested in buying or refinancing a house.
I know that volume of incoming applications were high plus effects of the pandemic may have slow the refinance process to a complete halt, but I still believe that the process should have been a little faster.
Gina: she was great!! to work with, always pleasant, willing to answer questions and get details. The issue seem to be around the underwriters and how the information they kept requesting. especially around how school teachers are paid. to many times we were requested to supply the same documents, plus a letter to explain the paying process for a school teacher. which is the normal for at least 90% of the teachers in AZ. they made us feel like they did not know what they were doing.
Really good experience.
I experience the best customer service which is rare theses days. Everyone was very professional and willing to answer all questions. They are very knowledgeable and made the whole process very easy from start to finish. Awesome!
The refinance process was painless & easy. The standard documents were requested to be submitted. The signing process was quick and someone came to my house to complete it. My only recommendation would be to keep customers updated on their loan process a little more often. I went weeks without knowing where I was with completing my loan process. I submitted the application in May and closed in July the day before my rate lock ended. I was rushed to submit documents in order to close in time.
Better communication about the loan process from the loan agent that represented me.
I had a great experience refinancing my mortgage. It is true it was not within the expected timeframe but it was the title company’s fault I believe. I am happy with the process and the way I was assisted and all my questions were answered as well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.