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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.52,116 reviews
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Shari H.'s profile image
Shari H. 
on Birdeye

2 years ago

Everyone was very nice and it was a relatively painless process which we love 

Thomas R.'s profile image
Thomas R. 
on Birdeye

2 years ago

Excellent product knowledge and professional service! 

Franklin B.'s profile image
Franklin B. 
on Birdeye

2 years ago

wish i couse thank to you and team. 

Catherine M.'s profile image
Catherine M. 
on Birdeye

2 years ago

In defense of Sara, Michael Araiza was not communicating with her as accurately as he should have. I would email them both and not get a return call, email or response for days. My cash to close changed at least 4 times. They changes were NEVER disclosed to me until I saw the change on the doc myself and had to ask what the heck happened and each time the amount got higher and higher. What a scam. This is unacceptable for an institution the size of Pennymac. But Michael Araiza always explained his way out of it. He was super... read more

Cristal T.'s profile image
Cristal T. 
on Birdeye

2 years ago

Shay, worked hard and was effective and efficient. 

Alex C.'s profile image
Alex C. 
on Birdeye

2 years ago

Excellent customer service experience from beginning to end with lots of patience and realistic expectations from intial application to closing. I highly recommend Pennymac services 

Paul C.'s profile image
Paul C. 
on Birdeye

2 years ago

I loved how PennyMac really cares about their customers and reached out to me about refinancing and were able to get me from a FHA to conventional loan and the overall process was very smooth and efficient 

Christopher S.'s profile image
Christopher S. 
on Birdeye

2 years ago

Shay was very helpful. 

Christopher S.'s profile image
Christopher S. 
on Birdeye

2 years ago

Your loan application portal is confusing and often inaccurate. Nicholas did a great job, but your portal made it very difficult for all parties. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 2,116 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.