PENNYMAC

MARY E. 

on Birdeye

4 years ago

Communication weekly from those involved in the process would have been really nice. Questions answered in a reasonable amount of time would have been appreciated. It was a stressful process for the most part. I am so glad that it is over. 

Steven W. 

on Birdeye

4 years ago

No communications, I had to do 90% of the work (when ask for assistance was told that was not their job). Was told an item was needed, sent it three times then was told it was the wrong document (better explanation would have clear it up the first time). Made to feel that I was not appreciated as a customer and felt belittled several times. Very unprofessional, and no I would not recommend or would I use your service again if I can avoid it. 

Christy A. 

on Birdeye

4 years ago

Nothing could make it better. Customer service was fine, and everyone was helpful when I spoke to them. I was told that my pay off of my truck was gonna get done electronically through my bank. Handled completely by PennyMac. Well I ended up receiving a live check by fedex and I had no idea it was a check because I wasn’t expecting it due to what I was told. I put the envelope on my table just thinking it was a copy of documents or something from PennyMac but not a live check. So I didn’t open till the next morning. That’s w... read more

Lily C. 

on Birdeye

4 years ago

Best company 

WILLIAM M. 

on Birdeye

4 years ago

I'm not interested in doing a write up. 

Taiwo O. 

on Birdeye

4 years ago

Every step of the communication went well, and the closing was smoothly done. 

Christina Keely W. 

on Birdeye

4 years ago

Extremely easy process, regular communication that I knew would come at least once a week and updates, quick response to questions. 

Andres S. 

on Birdeye

4 years ago

Wonderful experience 

TRENTON M. 

on Birdeye

4 years ago

Service was great!