PENNYMAC

Margaret K. 

on Birdeye

5 years ago

The person who settled on the terms of the loan, Susan Aowrang, was just wonderful--responsive, reasonable, really went all out to help finalize the deal on her end. Once Susan's end of things was done, it all dragged for MONTHS and I often received no response to my inquiries. The closing documents from the title company were incorrect as we sat at the signing table. I came THISCLOSE to calling the whole deal off because of the mistakes and lack of communication. 

ASHLEY B. 

on Birdeye

5 years ago

Closing was delayed by a month and a half and I was not told this until I asked. 

TRACY F. 

on Birdeye

5 years ago

This was the easiest thing I have ever done, Regina was helpful and accurate this was just a great experience. 

Sandra T. 

on Birdeye

5 years ago

Working with Raveena was great. She always returned my calls and did follow-ups on outstanding items. Overall, the experience has been somewhat disappointing. The cost of the loan and the terms seemed to change. I was promised a credit, and I was expecting my other refi to be processed simultaneously. I feel as though, somewhere in the line of communication, the ball is being dropped. I am happy to work with the team, just expect consistency, accuracy and better collaboration 

Kristine O. 

on Birdeye

5 years ago

Thank you 

Phillip W. 

on Birdeye

5 years ago

All of the people that I interacted with were very knowledgeable and professional. They made the loan application and closing very easy. 

Kevin K. 

on Birdeye

5 years ago

Kelsey was awesome, Ryan Tang was not 

Arlette W. 

on Birdeye

5 years ago

Quick easy smooth process! 

MATTHEW H. 

on Birdeye

5 years ago

The process of a no cash out refi went smoothly to ring in lower rates, it is a win-win for all.