PENNYMAC

Claudino R. 

on Birdeye

5 years ago

Jasón was very helpful in explaining the whole process in detail 

Matthew M. 

on Birdeye

5 years ago

John and Micheal did well. There was a time period for a month where I did not hear from anyone and I was not sure why. In the end it all worked out, and Michael worked hard, but I think the team communication during Covid needs more work 

STAFFORD H. 

on Birdeye

5 years ago

Some of my documents got lost in the mail, it seems, now I feel as if my social security and private information maybe out there. 

Adam R. 

on Birdeye

5 years ago

It took way longer than originally stated to get this done. I had a friend that purchased a house and moved in in far less time. I would have expected a more expedited process being that I was an existing customer and also was doing a simple refi. 

SALVADOR M. 

on Birdeye

5 years ago

Working with Max made me feel that i was not just a number to PennyMac. When i had questions he was able to help with a quick phone call. Max did an outstanding job and is one of the main reasons i'm glad i went with PennyMac. 

DENISE Z. 

on Birdeye

5 years ago

Jenny went above and beyond to get this loan accurate. She kept in touch with me consistently to keep me updated. She cares about customer experience and she provided me with excellent service. I would recommend her to friends and family 

RICK C. 

on Birdeye

5 years ago

This refi is my fourth loan with PennyMac and I have been completely satisfied each time. Each question I have had gets answered with in minutes. Thank you PennyMac for getting me a lower rate and term for my mortgage. 

Carlos R. 

on Birdeye

5 years ago

Saving money is always a great thing, especially as newer home owners. 

SHAKIRA W. 

on Birdeye

5 years ago

Jason was a pleasure to work with.