PENNYMAC

Anthony Leola H. 

on Birdeye

5 years ago

good job 

Steven H. 

on Birdeye

5 years ago

* 

Frank C. 

on Birdeye

5 years ago

The first loan processing agent we had did a poor job of communicating, we had emailed and told him upfront about changes to the loan app desired after the appraisal came in, and he failed to update the loan docs for almost two months. And he kept trying to get us to close on the original loan. Finally they got the loan docs updates, and we stopped getting updates from the processing agent. Once Ajanay Cummings was assigned everything went great! 

VANESSA ST H. 

on Birdeye

5 years ago

I did not know if the notary was still coming. She came way later and she did not bring two sets of closing documents. And please explain the process more and detailed information. The process was fine, everyone was curteous and updated me, just miscommunication at the end between notary and title company. 

Ansel Kebede Brown J. 

on Birdeye

5 years ago

The loan processor should be professional and respectful to customers, and not only at beginning when there are no questions or requests. The loan processor should have disclosed costs and payments clearly and accurately. The loan processor should not attempt to assert and impede the flexibility and customer support of the loan originator, who was very helpful throughout the process. 

GERMAN G. 

on Birdeye

5 years ago

Great service even during this pandemic, everything went well. Thanks 

CODY T. 

on Birdeye

5 years ago

Jason Hord was very helpful, knowledgable and friendly. He made the refinance anxiety-free! 

JIMMIE W. 

on Birdeye

5 years ago

Easy process, good communications, timely process. 

AKSEL L. 

on Birdeye

5 years ago

Brent and Cameron made is great. These people are two assets the Penny Mac will not want to loose. They have amazing customer service and a great knowledge of the entire refinancing experience. I also love that they had such amazing communication with one another to satisfy my needs