PENNYMAC

DENISE Z. 

on Birdeye

5 years ago

Jenny went above and beyond to get this loan accurate. She kept in touch with me consistently to keep me updated. She cares about customer experience and she provided me with excellent service. I would recommend her to friends and family 

Sandra T. 

on Birdeye

5 years ago

Working with Raveena was great. She always returned my calls and did follow-ups on outstanding items. Overall, the experience has been somewhat disappointing. The cost of the loan and the terms seemed to change. I was promised a credit, and I was expecting my other refi to be processed simultaneously. I feel as though, somewhere in the line of communication, the ball is being dropped. I am happy to work with the team, just expect consistency, accuracy and better collaboration 

Tha S. 

on Birdeye

5 years ago

The process was too delay and the communication were too poor. 

FRANCES Z. 

on Birdeye

5 years ago

All the people involved in my getting the loan were very provisional, knowledgeable, available at all times, concerned and caring every step of the way. I am so pleased with everyone I had any contact with and trusted them completely. Words can not totally express my appreciation and happiness after everything was done, very grateful. I was a teacher/Asst. Principal for 35 years in Ohio and felt the compassion both directions totally at all times. All were excellent. 

Kristine O. 

on Birdeye

5 years ago

Thank you 

Phillip W. 

on Birdeye

5 years ago

All of the people that I interacted with were very knowledgeable and professional. They made the loan application and closing very easy. 

Kevin K. 

on Birdeye

5 years ago

Kelsey was awesome, Ryan Tang was not 

Arlette W. 

on Birdeye

5 years ago

Quick easy smooth process! 

MATTHEW H. 

on Birdeye

5 years ago

The process of a no cash out refi went smoothly to ring in lower rates, it is a win-win for all.