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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication
Pennymac over all rocks. Just a few hiccups due to the crazy work load they have due to the low rates and the pandemic. Just stay on top of your loan. Sometimes loan officers get mixed up or over worked. Overall Pennymac is a great lender.
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the only negative thing in this process was not the fault of anyone at PennyMac, just Covid-19 slow down, I Guess this going to be around for a while, God forbid. Thanks for all the help.
Penny Mac Loan Service representative, Sumayyah Wiggins was truly a professional person who went above and beyond to provide excellent customer service during our loan process. She consistently communicated in a timely manner and made us feel comfortable and confident with our expectations. Great Penny Mac service! Thank you.
My closing cost amount changed at closing, which was very frustrating because I already had a cashiers check for the original amount. I will say, when I did get in touch with Nick, he did rectify the situation. I do not blame Nick because he didn’t find out the amount had changed till the morning of the closing. I just feel there should be better communication to not just the customer but within the company.
This was an easy loan process. We even had to start over after my Dad passed so we could remove him from the loan.
Retrain your people to be more responsive to calls and emails. Have IT check the site as I was unable to see any of the docs that I uploaded.Also have your reps call and email during business hours. Getting emails at midnight is not acceptable and very unprofessional.
My expedited refinance process was quick and painless. There was a 2 day rescheduling of the closing date, but that was due to the Asset Review department being a day or so behind. Not surprising since so many people are choosing to refinance. This was an answer to prayer! Thanks PennyMac!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.