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PENNYMAC

4.5

About this business

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,886 reviews
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MELINDA C.'s profile image
MELINDA C. 
5 years ago

Technology made everything easier and so did Kelly. 

Suzanne M.'s profile image
Suzanne M. 
5 years ago

My refinance was a smooth process. Everyone was helpful, knowledgeable and super nice. 

Taunya R.'s profile image
Taunya R. 
5 years ago

Everyone was polite and professional ❤️ 

SCOTT H.'s profile image
SCOTT H. 
5 years ago

Fast, friendly service. 

MIOSOTIS M.'s profile image
MIOSOTIS M. 
5 years ago

Better communications and one person to communicate with, I had 3 different loan officers and every time they changed I felt like I had to explain everything all over again. 

Dasheilah G.'s profile image
Dasheilah G. 
5 years ago

Great customer service. We felt we were in good and trustworthy hands the entire time. THANK YOU. Truly 5 star service. 😁 

HEIDI U.'s profile image
HEIDI U. 
5 years ago

Brittany was exceptional in responding to my questions, keeping me posted on the process, and a pleasure to talk to during the process! 

GAUTAM K.'s profile image
GAUTAM K. 
5 years ago

Kelly Lange was great! She was responsive and caring. Diego Cabello Alvarado was very helpful. My survey responses are not about them. They pertain to the overall experience. Key issues: (1) Eric Everett's price match offer was not reflected in loan docs or even email for months. (2) Process steps were never defined and checked off clearly. (3) Title cost went up by $950 but Anthony Soto could neither fix it nor give me contact of title company. (4) Both Eric and Anthony became angry on phone. 

WILLIAM Lyman I.'s profile image
WILLIAM Lyman I. 
5 years ago

My experience with my loan specialist was tops. He was with me every step of the way with my questions and my concerns, Kyle made me feel confident and comfortable through the whole process. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,886 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.