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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The members of the Penny Mac team have serious deficits in knowledge, paired with the automated system that seemed to send out requests for documents two days after being provided, I was left unsure of whether they had been received or not or whether I actually needed to provide them. In a situation that is already tense it really added to the frustration. The constant merry go round of Mac team members that called me only to have to have problems explained over and over was actually pushing me to pull back my application an... read more
It was quick and professional
I give it a 5 star rating
We were pleasantly pleased with the rapid responses and the clear and precise information that would be expected from us and PennyMac.
Terrible communication. I was told repeatedly that my loan had been approved and then I was continually asked for more and more documents. All the way up until the day before the signing, the document was then provided overnight (as I too work for a living). My Signing was then canceled and I never received any notification of that. I waited for the notary to show up at my house oh, I took the day off of work. I don't think I ever actually spoke to Sumayyah. I think she just left a couple messages on my voicemail asking me f... read more
Thank you for a wonderful experience and opportunity to continue our growth
Professional and customer service oriented, one of the best closing we have experienced.
Very unprofessional, did not return my calls timely. Documents were requested multiple times after providing what was needed. Asked to speak with manager. Manager never returned my call. Overall horrible experience.
Communication was lacking, I would have to check the online portal to see if new documents were needed instead of just a quick phone call that I needed to upload new documents. The "MyTeam" could never help me or answer questions and rarely knew anything about my situation. My closing documents had an incorrect middle initial which was called in and notified by the onsite notary and we were insured over the phone it would be corrected. Still months later my loan still shows the incorrect middle initial for my name. Overa... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.