PENNYMAC

KENNETH B. 

on Birdeye

6 years ago

Easy to contact Brittany and get our questions answered and problems solved. 

RENAE S. 

on Birdeye

6 years ago

Penny Mac made this an extremely simple process, and everyone I talked to was very knowledgeable and helpful. 

Crystal P. 

on Birdeye

6 years ago

Everyone was very professional and kind willing to help if I needed I appreciate them very much. Thank you guys for everything. 

Maryline E. 

on Birdeye

6 years ago

Molly is a great person, So friendly and patient. You Know at Penny Mac it is so difficult to talk to the same person twice. Communicating with Molly Makes it feel great. 

GINA P. 

on Birdeye

6 years ago

Cheree didn't know what was happening with my loan. Most of the time I knew more than she did. It was definitely not Cheree's fault but PennyMac really needs to ensure that they are on top of all aspects of a process. As evidenced in my refi, this is not the case currently. 

Starr F. 

on Birdeye

6 years ago

Communication was not easy and it took several days for a call back from my processing agent. My loan officer Rory shanahan was great and I wish I could have had him for the whole process. 

TANJAREE T. 

on Birdeye

6 years ago

The representatives at Pennymac were excellent in communicating with my throughout the entire closing process. However, the title company utilized does leave some things to be desired. I had to close twice and work through 4 rescheduled notary closings due to the title company representative initially not printing the documents correctly. The rescheduled closing prompted 4 times notaries contacted me to schedule closing never to receive the documents in time for closing. 

CELIA K. 

on Birdeye

6 years ago

Everyone that work with me 

Karina R. 

on Birdeye

6 years ago

Carmelita Villarreal did a great job in keeping me updated and staying in touch, even if there was no update she'd still reach out just to confirm that there were moving along just as they should be.